Contact Us With expert and proficient Counselors, the Office of Financial Aid plays a pivotal role in students successful financial planning. Contact us or stop by our office if you have questions or need assistance. HoursMonday–Friday: 8 a.m.–5 p.m. Every first Thursday: 8 a.m.–6 p.m. Contact InformationOffice of Financial Aid Norfolk State University 700 Park Avenue Norfolk, VA 23504 Email: financialaid@nsu.edu Location on CampusStudent Services Center, Suite 211 Financial Aid Telephone - (757) 823-8381 Financial Aid Toll Free - 1-800-365-5517 Financial Aid Fax - (757) 823-9059 Faculty & Staff Dr. Melissa J. Barnes, Ed.D. – Director of Financial Aid Carla L. Dailey - Associate Director of Compliance Brandon J. Gilchrist – Assistant Director of Systems & Processing (System Administrator) Keshia Woodous – Assistant Director of Client Services & Scholarships Juanita Riddick – Administrative Assistant to the Director Shakehma Bonney – Work Study Coordinator Donna Coston – Phone Center Operator Wantonia Gee – Financial Aid Counselor Patrice Johnson – Student Loan Coordinator (Federal) Karen Jones – Financial Aid Processor Patricia Morgan – Financial Aid Processor Tiwanna Robinson - Financial Aid Counselor Connie Sivels – Pell Grant Coordinator Kesha Wilson – Financial Aid Counselor