Contact Us HoursMonday–Friday: 8 a.m.–5 p.m. Every first Thursday: 8 a.m.–6 p.m. Contact InformationOffice of Financial Aid Norfolk State University 700 Park Avenue Norfolk, VA 23504 Email: financialaid@nsu.edu Location on CampusStudent Services Center, Suite 211 Financial Aid Telephone - (757) 823-8381 Financial Aid Toll Free - 1-800-365-5517 Financial Aid Fax - (757) 823-9059 Faculty & Staff Dr. Melissa J. Barnes, Ed.D. – Director of Financial Aid Tarik J. Boyd – Associate Director of Compliance Tara Alexander – Assistant Director of Scholarships & Grants Juanita Riddick – Administrative Assistant to the Director Brandon Gilchrist – Financial Aid Systems Analyst (System Administrator) Shakehma Bonney – Work Study Coordinator Donna Coston – Phone Center Operator Ronald Cruz – Student Service Specialist Patrice Johnson – Student Loan Coordinator (Federal) Karen Jones – Processor A-L Sherrie Mitchell – Scholarship Specialist Patricia Morgan – Processor M-Z Connie Sivels – Pell Grant Coordinator Kesha Wilson – Financial Aid Counselor (SAP & Special Circumstance) Keshia Woodous – Loan & Technical Analyst (PLUS, Alternative, Institutional)