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Student Concerns


The Office of Academic Engagement handles academic student concerns rising to the Office of the Provost.

Student Complaint Process

Student concerns will be addressed according to published protocol. For academic concerns, students must begin by interacting directly with the instructor in a respectful, professional manner. Nearly all concerns can be resolved at the level of the instructor in a collegial conversation.

The official process for addressing student concerns is located at the link below.  Please see the appropriate school or college Student Resolution Form below.

Student Resolution Forms


In accordance with VAC 40-31-100 of the Virginia Administrative Code, the State Council of Higher Education of Virginia (SCHEV) is responsible for investigating all written and signed student complaints against post-secondary educational institutions in Virginia, once a student has exhausted all available grievance procedures at the University. Please review the attached link for additional information: SCHEV Student Complaints Page.

For information on resolving non-academic concerns, please click here.