Skip to main content



Telecommunications Services 

About Us
Telecommunications Services at Norfolk State University offers Voice over Internet Protocol (VoIP) and mobile services to faculty, staff, and departments. We are responsible for all campus phone services, extension and phone relocations, purchase and set-up of new extensions and phone equipment, establishment of voice mailboxes, installation of phone jacks, and fax lines.

The mission of NSU Telecommunications is to ensure reliable, efficient, and cost-effective voice communications for the Norfolk State University campus community, while also delivering the highest quality telecommunications equipment and staying abreast of emerging technologies relevant to the campus community's needs.

Contact Us
Phone: 757-823-2425


Getting started using your VoIP phone. Select from the list below for user guides, tutorials, and other phone and mobile features.

ShoreTel/Mitel IP Phone Help
Telecommunications Services provide ShoreTel/Mitel IP telephone equipment for students, faculty, and staff. ShoreTel IP phones utilize state-of-the-art Voice-over-Internet Protocol (VoIP) technology. VoIP is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Other services provided include new phone VoIP equipment, installation, and maintenance/repair.

For more information about ShoreTel VoIP equipment, services and software, please click any of the links from the selections below:

  • ShoreTel IP 230 - VoIP Phone system
  • ShoreTel/Mitel IP 480 - VoIP Phone system
  • ShoreTel IP 655 - VoIP Phone system
  • Mitel Connect Client - The Mitel Connect Client is a software package that is used to manage calls from the desktop. Communicator allows management of calls, voicemail, and personal system settings through a graphical user interface.  It also integrates with Outlook email and calendar. 

Cellular Phones and Devices Help Center
Telecommunications Services provide cellular phones and devices for faculty and staff. For more information about products and services, click one of the links from the selections below:

Fax Lines Help Center
NSU faxing services requires a standard phone line (analog) with a dial tone. If you are experiencing any issues with your fax line or need to have a line installed or moved, contact Telecommunications Services.

Telecommunications Services Forms
To request ShoreTel/Mitel IP phones, cellular devices, and services,  complete the form(s) below and return to Telecommunications Services.


Frequently Asked Questions
For frequently asked questions about your ShoreTel phone, please click here.