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Faculty & Staff Services

New Help Desk Procedures

Our highest priority is the health and safety of the NSU Community. The Office of Information Technology (OIT) is making changes in order to protect our customers and our staff.  Beginning 3 AprilOIT Client Services Helpdesk will no longer provide walkup services. All OIT on-campus services will be by appointment only.  Please call the Help Desk at (757) 823-8678 to make the appointments. Stay Safe.

OIT for Faculty & Staff in a few easy steps

  • Need Help?

    To obtain the help you need, contact Client Services at or submit a ticket

  • Update Directory Information

    Keep your up-to-date.

    • Go to The University's Directory.
    • Select Directory in the very top navigation.
    • Click on the Logon link at the top right of the screen.
    • Log in using your NSU username and password.
    • Click on the Edit icon at the top right of your screen. 
    • On the edit page, you can make changes to all available fields. To save your changes, click on the Save button at the bottom right of the screen.
    • Changes are posted immediately.  You may contact OIT if you need further assistance at or 757-823-8678.
  • Share Files

    Filelocker allows you to share files with other people both inside and outside of Norfolk State University.

  • MOAT Security Awareness Training

    Complete the MOAT certification for required training and policy acceptance. 
  • myNSU Portal

    myNSU is a central hub for information and online services.
  • New Account

    To request a new account download the:

    • Resource Authorization Request Form (Information Security Awareness Access Form)
    • and the related Information Security Access Agreement Form

    These forms are located on the OIT Forms webpage.

    Complete the online Security Awareness Training and forward certificate and the completed forms to Human Resources.

  • I need to change or reset my password

    Remember passwords must be a combination of upper and lowercase letters, numbers and special characters and be no less than eight(8) characters.

    Change my Password​

    • Log into  Reset your password.
    • If you have not already done so, please create a profile before changing or resetting your password.
    • Click either Change my Password.
    • Enter our NSU user name and password.
    • You can generate a password or enter your own.
    • After you have entered and confirmed your password, click Change Password.
    • The change will happen immediately.

    To Reset my Password

    • Log into  Self-Service Password Management.
    • If you have not already done so, please create a profile before changing or resetting your password.
    • Enter your username.
    • Enter the answer to your security questions. 
    • Change your password.


  • Policies

    Become familiar with the NSU Acceptable Use of Technological Resources and other policies. 
  • Need Telephone Services

    Contact Telecommunications for your telecommunication needs.
  • Virtual Computing Lab

    Remotely access software from any location using the Virtual Computing Lab (VCL)
  • VPN Access

    A secure encrypted connection to your work PC from home.
  • Get Connected

    Connect to NSU WIFI.