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Student Support

Client Services mission is to provide timely and effective technology customer service that meets excellent customer satisfaction to Norfolk State University and its community.

First-Time Students

MyNSU Information
MyNSU is the portal at Norfolk State University. MyNSU connects students, faculty and staff to a host of 'Quick Links' to various websites. Each site may require an additional login in order to access the website.

Step 1 - Change Temporary Password
Change Your Temporary Network Password.

  • Your network password will be used to access MyNSU, email, lab computers, and wireless.
  • Click on MyPass password reset site.
  • Enter your username and temporary password. Click the Sign in button. It will then prompt you to change to change your password.
  • If you have any issues, visit Knowledge Base Article 

Step 2 - Create Security Questions
Create a Network Password Reset Profile

  • Once you reset your password, login back into MyPass and go to, Security Questions, to complete your self-password reset profile.
  • Setup Security questions
  • Once updated, if you forget your network password in the future you will be able to go to myPass and select Reset my Password.

Step 3 - Log into MyNSU
Log into MyNSU.

  • Go to the MyNSU login.
  • When prompted enter your user name (for example: j.j.jones) and password then click the Sign In button.
  • Once logged in, all of the NSU quick links are provided.

Step 5 - Log Your Student Email Account
Login to Your Student E-mail Account.

Contact Us
If you have issues logging in, please contact Client Services.

For NSU Students

Need Help?
Contact Client Services for your technological needs.

Check Email
All official mailings from NSU will be sent to your University assigned email account

Knowledge Base Article to reset your password and set your security questions.

Become familiar with the NSU Acceptable Use of Technological Resources.

Protect Your PC
Download the latest version of Sophos antiviral software for free.

Get Connected
Connect to NSU WIFI.

Student Network

Acceptable Use Policy
The NSU Acceptable Use of Technological Resources, is the main NSU policy that governs All data and Information Technology resources. All users that connect to or access information Technology resources here at NSU must adhere to it. The policy is based on the Commonwealth of Virginia's standards and polices.


Each dorm room contains at least one Ethernet (physical) port to connect your device via an Ethernet cable. This is provided to assure students can complete the requirements for school. Please contact them for availability at

If you do not have an Ethernet cable, please contact Client Services to acquire one. If you do not have an Ethernet port on your computer, you may be able to acquire one from Client Services.

Ethernet Port
When connecting to the Ethernet port, be sure to turn off or disable the wireless interface (AKA adapter, NIC, WIFI). This can cause your attempts to get online to fail. What happens is: there are two paths to communicate to the network when Ethernet and wireless are both connected. When the request to get online goes through one path, it may try to come back through the other. Because it comes from a different path, the return of the request is not understood by your computer.

Gaming Consoles
Gaming consoles and other devices that are network capable with Ethernet ports can be connected to the wall jack in dorm rooms. For those residence halls with SPARTAN-GAMES wifi available, please see the NSU Wireless page for instructions on connecting to wireless. 

Multiple Ports
Please note that many rooms have multiple ports on the wall. Not all of them are network ports. Some are telephone ports. Most dorms are setup with one Ethernet port per bed. If there are more than one port per bed, it is most likely that some will not be for connecting to the network. Unfortunately, these ports may not be labeled and figuring out which is for network may take some trial and error. When the rooms get painted, repaired or other updates performed, the labeling gets hidden or removed by the contractor.

Routers or Wifi Access Points
NSU prohibits the use of personally owned network gear in order to protect you and your data. When these are connected, there is no such thing as security. Anyone can then save all your data, including email, web sites, pages, videos, pictures and anything that can be sent across a network. It is as if you have handed them the keys to everything.