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Student Complaints


Our goal is to provide you with the ultimate and most respectful student experience. We are committed to address comments, questions, and concerns related to your experience with Norfolk State University. We value your feedback and seek to enhance your level of satisfaction. We want to exceed your expectations! You are valued, appreciated, and important to us.

Contact Us
May we help you resolve a matter? Your feedback is important to us. Just complete the online form.  We’ll investigate your concern and provide follow-up results within 48 – 72 hours, three business days.  Additional time for resolution may be needed, based on the complexity of the concern, and during Registration and New Student Orientation.

Please provide as much information as possible to assist us in our review. 

Need Immediate Assistance? Call: 757-823-2152 or contact NSU Online at 844-266-4990
We welcome all suggestions and accolades.

Student Advocacy ensures the highest level of satisfaction possible to constituents. Concerns and complaints are investigated by working with campus officials and an appropriate resolution is provided.

Students, parents, and other concerned persons are counseled regarding university policies and procedures, and students are instructed on available web technologies to support their success.

The director serves as a student advocate to ensure that reoccurring concerns that impact retention are brought to management’s attention. Ensuring the highest level of satisfaction possible is paramount.


In accordance with VAC 40-31-100 of the Virginia Administrative Code, the State Council of Higher Education of Virginia (SCHEV) is responsible for investigating all written and signed student complaints against post-secondary educational institutions in Virginia, once a student has exhausted all available grievance procedures at the University. Please review the attached link for additional information: SCHEV Student Complaints Page.