Help and Tech Support

	Call 757.823.8678, Option 1, or 757.278.4385, Monday - Friday, 9 AM - 4:30 PM. Call 757.823.8678 for after-hours phone support: 5:00 p.m.– 8:00 a.m. and 24-hour phone support: weekends & holidays.
	Email bbtechsupport@nsu.edu
	For Virtual Assistance and the ability to share your screen with us, please use this link:  LMS Virtual Support.
	Submitting a Ticket Scroll down and click the large green button LMS (Blackboard) and Instructional Technology Support Under Categories, choose the topic you need.  Most student issues are Blackboard LMS Support Under Services, choose the topic you need.  Note: the OEL Support Team Chat link does not create a ticket.  It provides a link to the live chat feature. Click the large green button Request Service. Fill in all the requested information, then click the Submit button at the bottom.
	Visit Lyman Beecher Brooks Library, Suite 3007, Monday - Friday, 8 AM - 5 PM.

Blackboard Technical Assistance

When seeking Blackboard Technical assistance, please be prepared to provide the following information:

• First and Last Name
• Blackboard Username
• Contact Information: email address and preferred telephone number
• Course ID w/ section number
• Brief description of request: Provide detailed and descriptive information.

Note: Blackboard may experience service outages between the hours of 2 a.m. and 6 a.m. on Fridays for scheduled system maintenance.

For MyNSU, NSU Webmail, or Password Reset Assistance, please email clientservices@nsu.edu, or call (757) 823-8678.

Blackboard Resources