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Student Support

New Help Desk Procedures

Our highest priority is the health and safety of the NSU Community. The Office of Information Technology (OIT) is making changes in order to protect our customers and our staff.  Beginning 3 AprilOIT Client Services Helpdesk will no longer provide walkup services. All OIT on-campus services will be by appointment only.  Please call the Help Desk at (757) 823-8678 to make the appointments. Stay Safe.

First-time Students

  • MyNSU Information

    MyNSU is the portal at Norfolk State University. MyNSU connects students, faculty and staff to information and systems from one point of entry. Colleague, Spartan Self Service, NSU Webmail and Blackboard are all accessible via MyNSU. Also available are the Microsoft Outlook calendar and task list, university announcements, campus news, university events, and departmental sites.

    A host of 'Quick Links' to various websites are preset with permissions to add Bookmarks as desired. Students may open Facebook, Twitter and other social networks from MyNSU.  - MyNSU Guide

  • Step 1 - Login Information

    Get your user name, temporary password and email address.

    • If you're a new student and do not know your NSU user name, temporary password & email address, please visit Student Information Lookup.
    • You'll be required to enter your First Name, Last Name and Student ID.
    • You can obtain your student ID number from your student ID card or your student registration statement.
  • Step 2 - Create Password Reset Profile

    Create a Network Password Reset Profile

    • Go to:  Enroll in Self-Service Password Reset
    • Enter your user name and current password. Click the Logon button.
    • Provide the contact methods to be used to reset your password or unlock your account.
    • Once updated, if you forget your network password in the future you will be able to go to myPass and select Reset my Password.
  • Step 3 - Change Temporary Password

    Change Your Temporary Network Password.

    • Your network password will be used to access MyNSU, email, lab computers, and wireless.
    • Go to the Self-Service Password Reset Tool and select Change My Password.
    • Enter your user name and temporary password. Click the Logon button.
    • Set your new password and then click the Change Password button.
  • Step 4 - Log into MyNSU

    Log into MyNSU.

    • Go to the MyNSU login.
    • When prompted enter your user name (for example: j.j.jones) and password then click the Sign In button.
  • Step 5 - Log Your Student Email Account

    Login to Your Student E-mail Account.

    • While you are in MyNSU on the upper left-hand side of the screen you will see the image for NSU Student Office 365.
    • Click on the image.
    • The Outlook Web App window will appear the first time you login.
    • Please select (UTC-05:00) Eastern Time (US & Canada) for the Time Zone.
    • Click the OK button.
    • You will then have access to your mailbox.
    • For general help and information regarding your e-mail account please visit: Outlook Help.

    Contact Us
    If you have issues logging in, please contact Client Services.

  • Need Help?

    Contact Client Services for your technological needs.
  • Check Email

    All official mailings from NSU will be sent to your University assigned email account
  • Stay Connected

    Download myNSU Mobile for fingertip access to myNSU information.

  • Need Online Services

    Log into myNSU to check grades, view course schedule, register and make a payment.
  • I can't change or reset my password.

    Password Reset


    Remember passwords must be a combination of upper and lowercase letters, numbers and special characters and be no less than eight(8) characters.

    Change my Password​

    • Use the Self-Service Password Reset Tool
    • If you have not already done so, please create a profile before changing or resetting your password.
    • Click either Change my Password.
    • Enter our NSU user name and password.
    • You can generate a password or enter your own.
    • After you have entered and confirmed your password, click Change Password.
    • The change will happen immediately.

    To Reset my Password

    • Enroll in Self-Service Password Reset
    • If you have not already done so, please create a profile before changing or resetting your password.
    • Enter your username.
    • Enter the answer to your security questions. 
    • Change your password.

     


     

     

  • Policies

    Become familiar with the NSU Acceptable Use of Technological Resources.

  • Protect Your PC

    Download the latest version of Sophos antiviral software for free.

  • Get Connected

    Connect to NSU WIFI.

Student Network

  • Acceptable Use Policy

    The NSU Acceptable Use of Technological Resources, is the main NSU policy that governs ALL data and IT resources. All users that connect to or access IT resources here at NSU must adhere to it. The policy is based on the Commonwealth of Virginia's standards and polices. Everyone should be familiar with it as they are held accountable to it.

  • Connecting

    Each dorm room contains at least one ethernet (physical) port to connect your device via an ethernet cable. This is provided to assure students are able to complete the requirements for school. If you do not have an ethernet cable, please contact Client Services to acquire one. If you do not have an ethernet port on your computer, you may be able to acquire one from Client Services. Please contact them for availablitty at clientservices@nsu.edu.

  • Ethernet Port

    When connecting to the Ethernet port, be sure to turn off or disable the wireless interface (AKA adapter, NIC, wifi). This can cause your attempts to get online to fail. What happens is: there are two paths to communicate to the network when Ethernet and wireless are both connected. When the request to get online goes through one path, it may try to come back through the other. Because it comes from a different path, the return of the request is not understood by your computer.

  • Gaming Consoles

    Gaming consoles and other devices that are network capable with Ethernet ports can be connected to the wall jack in dorm rooms. For those residence halls with SPARTAN-GAMES wifi available, please see the NSU Wireless page for instructions on connecting to wireless. 

  • Multiple Ports

    Please note that many rooms have multiple ports on the wall. Not all of them are network ports. Some are telephone ports. Most dorms are setup with one Ethernet port per bed. If there are more than one port per bed, it is most likely that some will not be for connecting to the network. Unfortunately, these ports may not be labeled and figuring out which is for network may take some trial and error. When the rooms get painted, repaired or other updates performed, the labeling gets hidden or removed by the contractor.

  • Routers or Wifi Access Points

    NSU prohibits the use of personally owned network gear in order to protect you and your data. When these are connected, there is no such thing as security. Anyone can then save all your data, including email, web sites, pages, videos, pictures and anything that can be sent across a network. It is as if you have handed them the keys to everything.