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Student Advocacy

Welcome

Our goal is to provide you with the ultimate and most respectful customer care experience. We are committed to address comments, questions, and concerns related to your experience with Norfolk State University. We value your feedback and seek to enhance your level of satisfaction. We want to exceed your expectations! You are valued, appreciated, and important to us.

Assistance

May we help you resolve a matter? Your feedback is important to us. Just complete the online form. We’ll investigate your concern and provide follow-up results within 48 – 72 hours, three business days. Additional time for resolution may be needed, based on the complexity of the concern, and during Registration and New Student Orientation. We welcome all suggestions and accolades.

  • Need Immediate Assistance? Call: 757-823-8673

*Note:  For academic matters, please follow the academic protocol located at:  Student Conduct Process, under the heading ACADEMIC MATTERS.

online Concern form

Your feedback is important to us. Complete our online form and we will investigate your concern. Please expect follow-up results within 72 hours, three business days.

SCHEV

In accordance with VAC 40-31-100 of the Virginia Administrative Code, the State Council of Higher Education of Virginia (SCHEV) is responsible for investigating all written and signed student complaints against post-secondary educational institutions in Virginia, once a student has exhausted all available grievance procedures at the University. Please review the attached link for additional information: SCHEV Student Complaints Page.


National Council for State Authorization Reciprocity Agreement (NC-SARA)

Norfolk State University (NSU) is a member of the National Council for State Authorization Reciprocity Agreement (NC-SARA), which allows online delivery of distance learning programs to residents of states other than Virginia.  All NSU licensure programs lead to a recommendation for a Virginia license.  Therefore, prospective students should review the specific academic requirements for the program in which they are enrolling.

Pursuant to the United States Department of Education’s Program Integrity Rule, each institution of higher education is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints.  NSU consistently monitors ongoing developments in the relevant laws in every state.  If authorization becomes necessary, NSU will obtain the necessary approvals. The following link provides a list of contacts for each state.  If additional information is needed after a student has exhausted all available internal and state grievance procedures, the student may access the NC-SARA student complaint process.