Spartan Innovation Academy


 
Norfolk State provides Apple products for all students

NSU President Dr. Javaune Adams-Gaston announced that every incoming and returning student will be provided an iPad Pro with ultra-fast 5G speeds to access their studies on and off campus, as well as Apple Pencil, Apple Smart Keyboard Folio, and AirPods Pro with active noise cancellation, enabling students to access all aspects of the NSU academic enterprise and digitally engage with faculty, peers, administrators, and NSU learning platforms from any location.

apple ipad photoNSU, the largest Historically Black College and University (HBCU) in the Commonwealth, will distribute more than 6,000 Apple products to students, faculty and select staff members during the Fall 2021 semester. NSU will be the first HBCU to facilitate a campus-wide deployment of these Apple products to all students and faculty in a first-year program such as this one. Students will be able to keep the devices throughout their enrollment at the university. And, upon graduation, students can purchase the device for a nominal fee of $1. The devices will be provided to faculty and staff at no cost. The Spartan Innovation Academy is a special initiative designed to give Norfolk State students constant and seamless access to scholastic activities, professional development opportunities, and retention efforts using Apple’s cutting-edge product line. As a result of this program, students and faculty will benefit from enhanced digital connection to the university’s technology infrastructure with twenty-four hour, seven days a week access to course materials.

“The Spartan Innovation Academy program is all about giving students the tools they need to be successful in and outside of the classroom,” said Norfolk State University President Javaune Adams-Gaston. “The University is committed to access and affordability for all students. We know that providing students access to powerful tools will help ensure a successful academic career while reducing the cost of obtaining a degree.”

“Moreover, we know that the creativity of our students is endless. I am excited about the possibilities for coding and app development, with the help of our amazing faculty, that will be beneficial for the entire Spartan community.” Adams-Gaston also said the devices will give students the opportunity to unleash their creativity, download digital textbooks and cut down on overall back-to-school expenses.

With this expanded use of Apple technology to enhance their matriculation and study in all academic disciplines at the university, the Spartan Innovation Academy is ensuring that NSU students are “First Day” ready upon graduation with both the academic theory and technological aptitude needed for professional success.

FAQs:

  • Why am I receiving an iPad from Norfolk State University?

    You are receiving an iPad as part of Norfolk State University’s Spartan Innovation Academy program. The Spartan Innovation Academy program was successfully piloted with first-year students over the 2019-20 academic year, and is being opened up to all traditional undergraduates and select graduate programs for the 2021-22 academic year.

  • What do I receive with my iPad?

    Fall 2021 new, incoming freshmen* will receive the following technology at no cost:

    • iPad Pro 11"
    • Apple Smart Keyboard Folio
    • Apple Pencil
    • Suite of productivity and creativity apps (e.g., Keynote, Pages, Numbers and more)
    • Focused training provided by Apple Professional Learning on the Apple products, apps and coding
  • Is the iPad mine to keep?

    This iPad is technically the property of Norfolk State University until you graduate. Once you graduate, the device is yours to keep! If you transfer out of Norfolk State, you are required to return it to the university.

  • What can I put on the iPad?

    The device is yours to customize and use for classes, FaceTime, or even Netflix. You are encouraged to use the technology for both school work and your personal life. . 

  • Am I Being Monitored By The University?

    No, you are not being monitored on your iPad. This is a “managed” device, which really just means that Norfolk State can push updates and apps to the devices for your benefit.

  • What If I Need Help?

    Along with initial training on how to integrate the iPad in your classroom experience, if you ever need technical assistance, our IT staff is available to answer your questions. 

  • I Am Transferring To Norfolk State University. Do I Receive An iPad?

    If you’re a full-time, traditional undergraduate transfer, you’ll receive an iPad after September 2021. 

  • Am I being billed for this iPad?

    No, you are not being billed for the iPad. It is part of your Norfolk State University education and is being provided free to our students. 

  • Can I sell it

    Not now; you’re going to need it for your Spartan Innovation Academy classes. However, you can sell it after you graduate, when it becomes your device.

  • Will the iPad have a data plan?

    There is no data plan included. The devices are Wi-Fi enabled. Online students must have access to a wireless Internet connection from their home or other location or purchase their own data plan.

  • I don’t know how to use an iPad. Is there training available?

    Norfolk State University will provide video tutorials. In addition, Apple has several resources available at support.apple.com/ipad.

  • Can I use my iPad that I already own?

    Yes, you can use your own iPad, provided it has 32GBs of storage capacity and is installed with both the latest version of iOS. 

  • I have a disability that may affect how I use my iPad. Does that iPad have accessibility tools?

    Norfolk State University’s Disability Resource Center – O.A.S.I.S is available to help you through available options. You can set up an appointment by calling (757) 823-8325.

  • What do I do if my iPad, Apple Pencil or keyboard is malfunctioning?

    If your equipment is stolen, it is your responsibility to report is to the campus police and communicate with the OIT about your options. Client Services will be able to disable the device remotely, making it unusable until returned.

  • Do I still need to buy a laptop?

    The answer depends on what you plan to do on your computer.

    While we know many students will find that the iPad will cover most of their computing needs, others will need to purchase a computer with additional features.  We find that many students take their iPad to class and around campus, and use their laptop in their residence hall or at home. 

    The iPad can do many of the same functions of a traditional computer, but there are specific software programs and tasks that will not work on iPad. 

  • What if I forget my Apple ID password?

    You will need to reset your password through Apple. You are not required to have your Apple ID and password  to pick up your iPad. Visit  Apple’s ID Support for assistance with your Apple ID set up or password reset.

  • How can I get additional support?

    Contact Norfolk State University’s Client Services at clientservices@nsu.edu or call (757) 823-8678.

Hardware Assistance

  • Accidental damage or factory defect

    Certain items in your SIA kit have AppleCare+ For Schools (4 Year) Coverage. You can get accidentally damaged items replaced for a small deductible ( Please see the deductible amounts at the end of this document OR learn more here: https://www.apple.com/legal/sales-support/applecare/education/applecareplusus.html )

  • What is covered by warranty?

    What in my SIA kit has an AppleCare+ School (4 Year) warranty?

    • iPad or MacBook
    • Apple Pencil
    • Case for iPad

     

  • What is not covered by Warranty?

    What in my SIA kit does NOT have an AppleCare+ School (4 Year) warranty?

    • Apple AirPods Pro.
      • One Year limited warranty against manufacturing defects only. See more at:
      • You may purchase your own Apple AirPods Pro AppleCare+ coverage on your own. NSU cannot process returns for this device and must be done through Apple directly.
  • What if my device breaks and it is under warranty?

    What if a device breaks, and it has AppleCare+ for Schools (4 Year) coverage?

    • You can get it replaced via Warranty Return with Client Services during selected time periods

    Day

    Time

    Monday

    8:00 AM to 12:00 PM

    Tuesday

    12:00 PM to 4:00 PM

    Wednesday

    12:00 PM to 4:00 PM

    Thursday

    12:00 PM to 4:00 PM

    Friday

    8:00 AM to 12:00 PM

    • Note: If the device is determined by Apple to be Accidental Damage and not a product defect, you will need to pay a replacement deductible (please see end of document to see replacement costs and iPad / MacBook depreciation costs.)
  • What if my device breaks and it is not under warranty?

    What if a device breaks, and it does NOT have an AppleCare+ for Schools (4 Year) warranty?

    • You can contact Apple to see if they are in the coverage period to attempt a return.
    • You can purchase a new product to replace one that is broken.

Lost of Stolen

  • What happens if a device is lost or stolen?

    What happens if an iPad or MacBook is lost or stolen?

    • Regardless of warranty status, if an iPad or MacBook is lost or stolen, there will not be a replacement available.
  • What happens if an accessory is lost or stolen?

    What happens if an accessory (Apple Pencil, Keyboard Folio, AirPods Pro) is lost or stolen?

    • You will need to replace the accessory on your own.

Purchases and Selling

  • May I buy my device from the university?

    May I buy my iPad or MacBook from the University?

    • Yes, when you graduate you will only pay $1 to purchase your device. You may also purchase your device for a depreciated value based on amount of time you have owned the device if you leave the University for any other reason. Please see the depreciation schedule at the end of this document.
  • What happens to the warranty if I purchase the device?

    If I buy my iPad or MacBook from the University, what happens to the AppleCare+ For Schools (4 Year) Coverage?

    • The coverage follows the device. If the device still has warranty coverage, ownership of the device will allow the coverage to be used.

Mobile Device Management

  • Device setup and your NSU ID

    Why do I need to login with my university ID to setup my device?

    • While you are using the device at NSU, the device is enrolled in a mobile device management system. Logging in connects the device to your id so that we can keep track of inventory and ensure every student has a device.
  • Restrictions & the Mobile Device Management

    What restrictions are in place for the Mobile Device Management system?

    • NSU cannot access the data on your device. We are using the management system for the following purposes:
      • If lost of stolen, we can put the device in lost mode so that the device is unusable until it is returned to the University.
      • To track inventory and to ensure that a student received a device.
      • Push and update applications that will make it easier to access NSU services (ex. Blackboard, myNSU Mobile).
  • Is the Mobile Device Management permanent?

    Will the MDM system ever be removed from my device?

    • Yes, once you graduate / leave and pay the purchase price, the Office of Information Technology will remove the MDM control from the device.

Accidental Damage Deductible

  • What is the accidental damage deductible?

    AppleCare+ For Schools (4 Year) Coverage: Accidental Damage Dedcutible

    Each Covered Device is eligible for up to two (2) Service Events every twelve (12)-month period from the date of your Plan purchase as specified on the original sales receipt. Any unused Service Events will expire and you will get two (2) new ADH Service Events to use within the next twelve (12)-month period of continued coverage. All other Plan benefits continue throughout.

    The following service fees apply to each Service Event:

    Service Fees

    iPad Pro:

    US$49

    iPad (all other models):

    US$49

    iPad Input Device (Apple Pencil 2 OR Smart Keyboard Folio):

    US$29

    Mac:

     

    Tier 1 ADH Service Event
    - Screen Only ADH Damage
    - External Enclosure-only ADH Damage

    US$99

    Tier 2 ADH Service Event
    - All Other ADH Damage

    US$299

     

  • What is the depreciation schedule?

    iPad / MacBook Depreciation Schedule (Purchase Price based on time owned)

    iPad / MacBook Depreciation Schedule

    Time Period

    Payoff Amount

    Now – Aug 2022

    $1,164.00

    Sep 2022 – Aug 2023

    $774.00

    Sep 2023 - Aug 2024

    $372.00

    Sep 2025 – Graduation

    $171.00

    Post-Graduation

    $1.00