Replacing a SpartanCard
The first SpartanCard is issued at no cost to you; however, every replacement card after that has a replacement fee currently $25 (fee subject to change). Replacement fees are payable to the Cashier's office. If there is enough funds on the SpartanCard SpartanBucks account it can be used to purchase a new card in the SpartanCard Office.
If the card is purchased at the Cashier's office the receipt must be brought to the SpartanCard Office to receive the new ID, OR if the patron has enough SpartanBucks on the card to cover the charge, then $25 can be deducted from the patron's card in the SpartanCard Office.
For security purposes, patrons are only allowed to possess one SpartanCard. The first SpartanCard received is to be your SpartanCard for the duration of your enrollment at Norfolk State University.
Changing Your Meal Plan
Patrons must contact the Office of Residential Life / Housing regarding all residential meal plan changes.
Financial Aid and Your SpartanCard
Patrons receiving a Financial Aid refund may complete a SpartanCard Authorization form, which allows Financial Aid to be placed on the card for purchases. The SpartanCard Office cannot transfer financial aid to the SpartanCard.
Using Your SpartanCard On or Off Campus
Click the links below for more information regarding using your SpartanCard on or off campus.
Refunds
The University will refund the remaining balance on your SpartanBucks account upon one of the following conditions:
- There is at lease a minimum balance of $5 remaining on the card
- Graduation or separation from the University
- Your completion of a refund request, which can be obtained from the SpartanCard Office during regular business hours or from submitting the Refund Request form to spartancard@nsu.edu
- The address on file with the University matches the address of the Refund Request form
- You have a valid bank account on file with the University (Refunds are done via direct deposit).
If you do not have one on file please update your information on MYNSU before submitting the refund request. Please allow 4-6 weeks from time of processing. - Refund Request Form