Kentico Account Locked
If your account has been locked because you have reached the maximum number of invalid sign-in attempts, you will receive an email notification from website@nsu.edu.
Please follow the instructions below in order to unlock your account.
NSU Faculty and Staff
- Do not attempt to reset your password - this will not unlock your Kentico account.
- Contact me at djones@nsu.edu - using your NSU Email.
- Do not call and do not open a ticket with Client Services.
As the system administrator of Kentico, I will review your request and ensure you have permissions to the system. Once I unlock your account, I will notify you through email.
Vendors / Other Users
If you are a Vendor or other user who has been granted permissions to Kentico, please follow the instructions below in order to unlock your account.
- You will receive an email notification that your account is locked out from website@nsu.edu. Forward that same email to me at djones@nsu.edu - and request your account be unlocked.
- This email notification will have a link where you are able to reset your password. However, resetting your password will not reset your Kentico account. See the steps above.
As the system administrator of Kentico, I will review your request and ensure you have permissions to the system. Once I unlock your account, I will notify you through email.