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NSU Offers 24/7 Virtual Mental Health Services for Students

by By Tourino Jacks, Communications and Marketing Intern -

In order to offer Norfolk State University (NSU) students free and equitable access to mental health support, NSU has partnered with TimelyMD to deliver TimelyCare, a new virtual health and well-being platform for students. The need for 24/7 access to high-quality care has never been more important. According to the American Council on Education, student mental health is the top concern of college and universities because it is the number one reason why students leave college.

"As we continue to build upon the NSU Culture of Care, it is critical for our community to expand the resources available to students in order to maintain mental wellness," said Dr. Leonard E. Brown, NSU vice president for student affairs.

“In addition, to services for students,” said Dr. Brown, “TimelyCare offers Faculty Support – a service for faculty and staff that is designed to equip them with information to help students who may be struggling. It’s available 24/7/365 for free so they can get guidance on how to support a student in need of care.”

A recent report by Gallup and the Lumina Foundation revealed that three out of four students enrolled in bachelors degree programs who considered dropping out, noted that emotional stress was the primary reason. With TimelyCare, students are now able to use a hybrid model of care by opting to either use the 24/7 TimelyCare platform, and/or the NSU on-campus resources that already exist.

Students may download the TimelyCare app at and register their school email address. They can start visits from any web-enabled device such as a smart phone, tablet, laptop or desktop anywhere in the United States. Students can also choose a provider from a diverse network of professionals.

Frequently Asked Questions

How can students access TimelyCare?
Students can go to or download the TimelyCare app directly from the app store in order to register using their school email address. Students can then start their visits from any web-enabled device – smart phone, tablet, laptop, or desktop – anywhere in the United States.

Who can use TimelyCare?
Any enrolled student.

What services are available?

  • TalkNow ‒ 24/7, on-demand emotional support.
  • Scheduled Counseling ‒ Select the day, time, and mental health provider of your choice.
  • Health Coaching ‒ Support for developing healthy behaviors.
  • Self-Care Content ‒ Yoga and meditation sessions and group conversations with our providers on a variety of health and well-being topics.

How much does a visit cost?
TimelyCare services are available at no cost to students.


How can Faculty or Staff contact TimelyCare for support?

Faculty and Staff may reach support 24/7/365 by calling 833-4-TIMELY (833-484-6359, ext.2).