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Customer Care

Welcome to Norfolk State University’s Customer Care webpage. Our goal is to provide you with the ultimate and most respectful customer care experience. We are committed to address comments, questions, and concerns related to your experience with Norfolk State University. We value your feedback and seek to enhance your level of satisfaction. We want to exceed your expectations! You are valued, appreciated, and important to us.

May we help you resolve a matter? Your feedback is important to us. Just complete the form below. We’ll investigate your concern and provide follow-up results within 48 – 72 hours.     Online Form

Need Immediate Assistance  Call: 757-823-8673. We welcome all suggestions and accolades.

Office of Enrollment Management Student Consultation Form - You must speak with someone in the respective Enrollment Management Office (Admissions, Customer Service, Financial Aid, Student Accounts) before you can be serviced in this office.    Student Consultation Form

"Staying Connected", A newsletter especially for parents of NSU students.  Newsletter