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About Us

Purpose: The Customer Service Satisfaction Team was created in December 2013 to respond to the 2012 Strategic Plan Objective 2.1.5 – Increase university-wide customer satisfaction by 10% by December 2018.

Membership/Subcommittee: The Team consists of individuals from Student Affairs, Athletics, Finance, Human Resources, Enrollment Management, Information Technology, Institutional Research, University Advancement, Faculty, and the Office of the President. The members have volunteered to work on following subcommittees: Student Satisfaction; Internal Customers; Other External Customers; Best Practices/Action Plans.

Spartan Star Award

The award is given as immediate recognition for exemplary customer service performance or an event that resulted in a positive impact or benefit to an internal or external client and a positive reflection on the institution. Spartan Star Award


Norfolk State University recognizes the excellence, professionalism and outstanding achievement of nominated Faculty and staff. Congratulations to individuals named for excellent customer service. July 23-October 31, 2015 Kudos


Stevalynn Adams
Mona Adkins-Easley
Sidika Nihal Colakoglu
Clementine Cone
Deborah Fontaine
Doris Fulgham
Misti Goodson
Gerald Hunter

Michelle Marable
Marty Miller
Michael Shackleford
Janice Smith
Melody Webb
Tanya White
Edward Willis