Please read and acknowledge this Agreement before using your SpartanCard account. It contains the terms and conditions of the SpartanCard account. By adding value, and/or using your SpartanCard account, you agree to be bound by the terms and conditions contained in this agreement, which will govern your use of the SpartanCard. Please read this Agreement. The term of this contract begins when these terms are acknowledged and end when the participant graduates or withdraws from NSU (students), terminates employment (faculty/staff), or the participants SpartanCard expires (other individuals).
Cardholder and Cardholder each mean the Cardholder
We, Us, and Our each mean NSU
University or NSU means Norfolk State University.
Cardholder means an individual in whose name and for whose benefit a SpartanCard is to be issued or has been issued by NSU.
Authorized participant means an active student, faculty or staff member for NSU.
Contributor means and individual other than the Cardholder who loads value to a SpartanCard account for a Cardholder.
SpartanCard means the Official Norfolk State University ID/Debit card issued to the Cardholder by NSU.
Accepting Location means a point-of-sale location that is authorized to accept the SpartanCard account for the purchase of goods and services.
SpartanBucks account means an account with pre-paid value that can be accessed using Cardholder SpartanCard. A SpartanCard may have one or more accounts.
A SpartanCard may have one or more accounts SpartanBucks and Dining Dollars (if a meal plan with these funds is purchased)
2. SpartanCard Description
Official Norfolk State University Identification
Access device for meal plan accounts
Access device for one or more SpartanCard pre-paid accounts
Access device for building access.
A Cardholder is an authorized participant at Norfolk State University and has the following data on record with NSU: ID Number, valid NSU email address, First Name, Last Name, Classification (Faculty, Staff, and Student)
Cardholder agree that you have read and understood this Agreement and that you will be bound by and will comply with all of its terms and conditions.
You must have a valid governemnt of state issued picture ID to obtain a SpartanCard.
4. Contact Information
- If you have questions regarding your SpartanCard Account you may call (757) 823-9479, 8am – 5pm, M-F.
5. Using the SpartanCard Account
Pay for goods and services at accepting locations on campus
Add value to SpartanCard accounts using a check, debit or credit card, cash, financial aid
5.1 Multiple Accounts
Cardholder SpartanCard may be associated with multiple Accounts. Each Account has its own policies and rules pertaining to acceptance and fund loading. We reserve the right to restrict the use of Accounts to certain qualifying locations. When authorizing a SpartanCard purchase we will search for funds across all of your eligible Accounts in a specific order consistent with our acceptance policies. Cardholder agree that. We may use value from more than one Account to complete a single purchase.
6. Adding Value to SpartanCard Accounts
The Cardholder and Contributors may add value to the SpartanCard SpartanBucks Account at the Cashier’s Office in person or by phone using cash, check, debit/ATM or credit cards, at designated deposit machines on campus using cash only, subject to the limitations provided herein or by logging into or making a guest deposit on the online card office website https://spartancard-sp.blackboard.com/eaccounts. Cardholders can also authorize financial aid funds, not to exceeded $1000, to be transferred to the SpartanCard SpartanBucks account during specified times given by the financial aid office. The financial aid transfer can be completed by going to the financial aid office in person or completing a SpartanCard Authorization online on MyNSU.
We reserve the right to accept or reject any request to add additional value to SpartanCard Accounts, in our discretion. If any transfer of value to a SpartanCard Account becomes subject to any stop payment order or chargeback after value has been credited to the SpartanCard Account, we will be entitled to recover the full amount of the stopped or charged back payment by deducting an equivalent amount from the SpartanCard Account.
6.1 Value Availability
Value added from credit card, debit card, and check payments will be made available to the Cardholder on the same business day as the payment
7. Making Purchases with SpartanCard Accounts
Cardholder must have sufficient value available in Cardholder SpartanCard account to pay for each transaction. Each time you use Cardholder SpartanCard account, the amount of the transaction will be debited from the Account. Cardholder may not spend more value than Cardholder have on any given Account. Should your purchase exceed the remaining balance in your SpartanCard account, Cardholder are responsible for providing a secondary form of payment to complete the transaction.
8. Lost of Stolen SpartanCards
Tell Us at once if
Cardholder can suspend SpartanCard by contacting Campus Police at (757) 823-8102, or, the Spartan Card Office at (757) 823-9479.
When the Cardholder's SpartanCard has been reported lost or stolen, we will suspend the SpartanCard Account to prevent unauthorized use. Cardholder may also request a replacement card. There is a card replacement fee of $20 (subject to change without notice).
8.1 Reactivating SpartanCards
If you find your SpartanCard after it has been reported lost, you may reactivate the SpartanCard
9. Disputes / Returns
Cardholder agree to work to resolve all disputes about purchases made using the SpartanCard with the merchant or location that accepted the SpartanCard. If you are entitled to a refund for any reason for goods or services obtained with the SpartanCard, you agree to accept the credits to the SpartanCard in place of cash.
10. Account Refunds
Currently enrolled students may complete SpartanCard Refund Requests in the SpartanCard Office, (at the end of each semester).
Cardholder may request a refund of SpartanCard Account balance during the aforementioned time frames (exceptions may be made).
Refunds are processed when there is a balance of at least $5 on the SpartanCard Account
If a balance is owed to Norfolk State University, fines will be deducted from refund before it is processed.
Refunds will be mailed to address on file with the University.
10.1 Students not enrolled
If you do not use or re-load a Spartan- Card account for six (6) consecutive calendar months, the Account will be considered inactive. If a SpartanCard account is inactive and has zero value it will be closed.
12. Unclaimed Property
If you do not access Your SpartanCard account for a period of one (1) year, it will be terminated. After the date of termination, We will use the information provided by Student Information System to try to send Cardholder any funds that We are holding in custody for Cardholder. If that information is not correct, and We are unable to complete the payment to Cardholder, Cardholder funds will be subject to applicable state laws regarding escheat of unclaimed property.