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Customer Service

Check out the Tips Archive & Spartan Star Award

About Us

Purpose: The Customer Service Satisfaction Team was created in December 2013 to respond to the 2012 Strategic Plan Objective 2.1.5 – Increase university-wide customer satisfaction by 10% by December 2018.

Membership/Subcommittee: The Team consists of individuals from Student Affairs, Athletics, Finance, Human Resources, Enrollment Management, Information Technology, Institutional Research, University Advancement, Faculty, and the Office of the President. The members have volunteered to work on following subcommittees: Student Satisfaction; Internal Customers; Other External Customers; Best Practices/Action Plans.

Spartan Star Award

The award is given as immediate recognition for exemplary customer service performance or an event that resulted in a positive impact or benefit to an internal or external client and a positive reflection on the institution. - Spartan Star Award


Norfolk State University recognizes the excellence, professionalism and outstanding achievement of nominated Faculty and staff. Congratulations to individuals named for excellent customer service. - July 23-October 31, 2015 Kudos


Customer Service Tips
Spartan Star Award
Customer Service Survey

NSU Quick Reference Guide
Related Policies


Stevalynn Adams
Sidika Nihal Colakoglu
Deborah Fontaine
Doris Fulgham
Misti Goodson
Gerald Hunter
Michelle Marable
Marty Miller
Michael Shackleford
Janice Smith
Melody Webb
Tanya White

Award Nomination

Fill out the Customer Service Award form below to nominate an individual who excels in customer service. - Spartan Star Nomination Form

Contact Us

Customer Service
Norfolk State University
700 Park Avenue
Norfolk, VA 23504

Phone: 757-823-8373