Unit 1 - Overview of Lodging Management
Chapter 1 Organization and Structure
Chapter 2 Guests Services
Chapter 3 Careers
Unit 2 - The Front Office
Chapter 4 The Guest Cycle
Chapter 5 Telecommunications
Chapter 6 Reservations
Chapter 7 Registration
Chapter 8 Check-out and Settlement
Chapter 9 The Night Audit
Unit 3 - Housekeeping
Chapter 10 Housekeeping Management
Chapter 11 Housekeeping Inventory
Chapter 12 Guestroom Cleaning
Chapter 13 On-premise Laundry Management
Unit 4 - Leadership and Management
Chapter 1 Leadership and Management
Chapter 2 Communications Skills
Chapter 3 Team Building
Chapter 4 Career Development
Unit 5 - Marketing and Sales
Chapter 5 Hospitality Marketing and Sales
Chapter 6 The Marketing Plan
Chapter 7 The Sales Office
Chapter 8 Banquet and Meeting Room Sales
Chapter 9 Selling is Everyone's Job
Chapter 10 Telephone Sales
Unit 6 - Food and Beverage Services
Chapter 11 Hotels and the Food Service Industry
Chapter 12 The Menu
Chapter 13 Dining Room Service
Chapter 14 Casual/Theme Restaurants
Chapter 15 Banquets and Catered Events
Chapter 16 Room Service