The User Services, Policy, and Planning Department provides technology support in several key areas. Computer users contact the OIT Help Desk to obtain remote and/or on-site technical support when confronting computer hardware, software, or connectivity problems. University clients receive customer support for voice communications by contacting the Telecommunications Administration Office. Creative Services television/video/multimedia technology specialists provide on-site event coverage and production support to meet both institutional and instructional needs of the University. The department director also serves as the primary agent for the development of technology-related policies and continuity of operations/disaster recovery planning.