Top Support Issues
Click on the question to reveal the answer
"My computer has been quarantined. "
You now have restricted access to the
NSU network only. This typically happens
when a user is in violation of the network
policy.
OIT Client Services cannot help you with
this issue. Please contact the OIT Security
Team at (757) 823-2916 or security@nsu.edu.
"I'm going to purchase a PC, but have
questions about specifications."
Please contact OIT Client Services at
(757) 823-8678 for assistance.
"Who do I
speak to about creating a SharePoint site?"
OIT Client Services cannot help you with
this request. Please send a request via
e-mail to the OIT Server Team at serverteam@nsu.edu.
"Is it true that the OIT HelpDesk Office has
relocated?"
The OIT HelpDesk has relocated from
Lyman Beecher Brooks Library to the Marie V.
Mc Demmond Center for Applied Research, 1st
floor, room 103 C.
"Who should I speak to about reserving a
conference room in the Virtualization and
Collaboration Center (VCC)."
All questions concerning events taking
place in the VCC, including reservation
requests, should be forwarded to Mark Eulo
at meulo@nsu.edu.
Click on the link for more information
regarding VCC offerings, technology
training, and reservation request forms:
http://www.nsu.edu/vcc.
OIT Client Services
Teamwork
The OIT Help Desk, PC, and Lab Technicians are now
classified as one unit, Client Services,
further defining how we work together as a team to
support the Norfolk State University community’s
technology needs. The team will adhere to the OIT
Mission Statement and strive to deliver exceptional
customer service in meeting the needs of our
faculty, staff and students.
What’s New
MyNSU Campus Portal
The
The MyNSU Campus Portal project is underway! MyNSU
Campus Portal will give
a consolidated web presence for NSU systems such as
Datatel Colleague, Spartan-Shield and Blackboard.
Use of the portal will al-low ehnahced integrated
communications and increased collaboration
opportunities for faculty, staff and students all
within a personalized web view.
OIT Supports Going Green
Through
the use of server virtualization and the use of
power and cooling efficient servers, such as Dell
and HP, OIT is demonstrating its commitment to
providing energy efficient ways of doing business
and moving into the "greener" way of doing things.
IT
for
Students
What's inIT
for students?
E-mail for Life
All NSU Students now have
email hosted on the Microsoft Outlook Live
service. Students now have access to a much larger
mailbox
size and new features, such as the ability to use a
variety of mobile devices to access e-mail, file
storage and sharing, instant messaging, texting,
blogging, directory and mapping services.
Addition-ally, the Outlook Live e-mail address will
remain active for life, providing a consistent point
for contact and communication.
