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Human Resources ~ Customer Service Survey
Below is the results of the
Customer
Service Survey. Your responses provide the information needed
to address
customer service improvements at NSU. Please continue to
share your thoughts. We will be rolling out the NSU
“Spartans
Serving with Excellence” initiative in November, which will
begin to address the areas you identified.
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Thank you for your responding to the survey. We look forward to working with
you to improve the service we provide to all of our customers. Number of
Fall 2005 Respondents = 345.
Question
1: In which division do you work?
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Question
2: How would you rate customer service at Norfolk State
University?
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Question
3: What would help you improve quality of customer service at
Norfolk State University?
Please check all that apply.
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Question
4: If rewards incentives and recognition were components of the
NSU customer service initiatives
what would be move valuable to you?
Please rank in the order of importance your five top choices.
(1-top
choice, 2 next choice, 3 next choice, etc...)
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Question
5: Have you had customer service training in the past five years?
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Question
6: Overall, I feel customer service needs to be improved
throughout Norfolk State.
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