Webmail Frequently Asked Questions
Webmail Information |
Student Webmail Information
Webmail - Forgot Your Password? -- Problems?
If you
should experience any problems logging into your account, please visit one
of the OIT-managed computer laboratories in the University Library, Brown
Memorial Hall, the Wood Sciences Building, or the Spartan Station Mall for
assistance.
Students
will need to show either their University identification card or
other picture identification along with a current schedule of their classes
to the computer laboratory specialist in order to receive their accounts.
If you
have questions, please contact the Help Desk at 823-8678 or send email to
clientservices@nsu.edu.
Password:
-
The password will
be a capital S followed by the assigned seven digit student number plus
a $ at the end. Example:
S1234567$
-
All passwords are REQUIRED to be changed when you log on
to Webmail for the first time
Please see:
Student
Passwords for more information
Why
does Microsoft Outlook keep asking me for my user name and password?
Typically the username or password is
incorrect. Please check the following:
-
Check the Caps Lock key,
sometimes it gets turned on which causes your password to be typed in a
different case than when you created it.
-
Make sure you are using the
correct login name.
-
If you performed the above checks
and you still can't log in, contact the OIT
Client Services and they will have your password
reset.
I
just received a new computer how do I receive email.
All new computers now come with
Microsoft Outlook. The Icon should be on your desktop.
How do I
configure my email in Outlook? (On-campus only for
faculty and staff)
-
Open Outlook
-
Go to the top menu bar and select
Tools > Services
-
If the white box is empty then
click Add > Microsoft Exchange Server
-
For Microsoft Exchange Server,
enter Mail
-
For Mailbox, enter your name.
Click Check Name.
-
Click OK.
-
Click Add > Outlook Address
Book
-
Click OK
-
Click Delivery.
-
Click the down arrow to change
location mail delivery to Mailbox - (your name)
-
Click OK.
How do I
receive my email from home?
Connect to the Internet as you usually
do and then open Internet Explorer then (if it is not already opened) and
type in the address bar
webmail.nsu.edu
Enter you user name (nsu.edu\and
your username), password and click ok.
Note: Do not use the AOL or
CompuServe browser.
These browsers cause errors and will
not let you receive your email correctly. You may use these providers to
connect to the Internet but you will need to use Internet Explorer to open
the email site.
How do I
change my password?
NOTE:
Domain is: NSU_LAN
Windows 2000 and Windows XP:
-
Windows Desktop screen
simultaneously press Ctrl, Alt, & Del
-
Windows Security screen click
Change Password
-
Enter Old Password, New
Password, and Confirm New Password
-
Click OK
Click Start, Shut Down, Log Off or
Restart
Windows 98 - users will need to call the Helpdesk to reset the password.
Please see:
Passwords
for more information
How do I
find a coworkers address?
-
Open Outlook
-
Click Tools > Address
Book
Address Book dialog box:
Show names from the Specifies the
Address book that contains the names you want.
Type name or select from list
Provides a space for you to type or select a name. Separate multiple
names with a semicolon (;).
New
Creates a new entry for your Personal Address Book or for the active
message.
Properties
Displays details about the selected entry.
Find
Specifies advanced criteria to use when searching for names. The search
options vary based on the selected address book.
OR go to
http://www.nsu.edu/finds
and use the Faculty/Staff Directory
How do I create a group in Outlook Address Book?
-
Open Outlook
-
Click Tools > Address
Book
-
On the File menu, point to New
Entry, and then click New Distribution List.
-
In the Name box, type a
name. The distribution list is saved in your Contacts folder by the name
you give it.
-
Click Select Members. In
the Show names from the list, click the address book that
contains the e-mail addresses you want in your distribution list.
-
In the Type name or select from
list box, type a name you want to include. In the list below, select
the name, and then click Add.
-
Click OK after adding
selected members.
-
If you want to add a longer
description of the distribution list, click the Notes tab, and
then type the text.
-
Click Save and Close.
To Add a name to a personal distribution list once it is created:
-
Click Contacts
-
Open the distribution list in your
Contacts folder.
-
Do one of the following:
To add an address from an address book or a contact folder, click
Select Members.
To add an address that is not in a contact folder or an address book,
click Add New.
What do I
do if I have no names in my address book?
Make sure Show Names from the:
has Global Address List selected.
Why do I get an email in my inbox that states Mail
Administrator / Mail System Error -
Returned Mail?
This email message is returned to the
sender when the email address is incorrect or does not exist.
In this case you will need to check
the email address format or check with the person to whom you are sending
this email and ensure that the email address is correct.
Reminder
... Do not forget to log off using the icon in the
left menu panel in your Webmail.
