Frequently Asked Questions

Webmail FAQ's  | Network Issues  | 

 

Email Issues   

Why does Microsoft Outlook keep asking me for my user name and password?

Typically the username or password is incorrect. Please check the following:

• Check the Caps Lock key, sometimes it gets turned on which causes your password to be typed in a different case than when you created it.

• Make sure you are using the correct login name. Typically your user name is the first initial of your first name, middle name, and your full last name

• For Faculty/Staff, User name
  For Student, User name: first initial. middle initial. last name (i.e. j.j.doe)

If you performed the above checks and you still can't log in, contact the OIT Helpdesk 823-8678 and to have your password reset.

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I just received a new computer how do I receive email.

All new computers now come with Microsoft Outlook. The Icon should be on your desktop. If not click on Start Button then click E-mail Microsoft Office Outlook.

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How do I configure my email in Outlook? (On-campus only for faculty and staff)

• Open Outlook

• Click the Windows Start Button and then click Control Panel. Double-click the Mail icon.

• Select E-mail Accounts

• Select View or change e-mail accounts

• Select Add

• Select Microsoft Exchange Server and then click the Next button.

• Enter mail.nsu.edu in the Microsoft Exchange Server box and your username in the User Name box then click Check Name

• Click Next.

• Change Deliver new e-mail to the following location to Mailbox: - [user name]

• Click Finish

• Click Close.

• Click the Start Button and then click E-mail Microsoft Office Outlook

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How do I receive my email from home?

Connect to the Internet as you usually do and then open Internet Explorer then (if it is not already opened) and type in the address bar webmail.nsu.edu

Enter your username and password and click ok.

Note: Do not use the AOL or CompuServe browser.

These browsers cause errors and will not let you receive your email correctly. You may use these providers to connect to the Internet but you will need to use Internet Explorer to open the email site

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How do I change my email password?

Windows 2000 and Windows XP:

• Windows Desktop screen simultaneously press Ctrl, Alt, & Del

• Windows Security screen click Change Password

• Enter Old Password, New Password, and Confirm New Password

• Click OK

• Click Start, Shut Down, Log Off or Restart

If you forgotten your password, please contact the helpdesk at 823-8678.

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How do I find a coworkers address?

• Open Outlook (Click Tools > Address Book )

• Address Book dialog box:

• Show names from the Specifies the Address book that contains the names you want.

• Type name or select from list -- Provides a space for you to type or select a name. Separate multiple names with a semicolon (;).

• New -- Creates a new entry for your Personal Address Book or for the active message.

• Properties -- Displays details about the selected entry.

• Find -- Specifies advanced criteria to use when searching for names. The search options vary based on the selected address book.

OR go to http://www.nsu.edu/finds and use the Faculty/Staff Directory

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How do I create a group in Outlook Address Book?

• Open Outlook

• Click Tools > Address Book

• On the File menu, point to New Entry, and then click New Distribution List.

• In the Name box, type a name. The distribution list is saved in your Contacts folder by the name you give it.
  Click Select Members. In the Show names from the list, click the address book that contains the e-mail addresses you want in your distribution list.

• In the Type name or select from list box, type a name you want to include. In the list below, select the name, and then click Add.

• Click OK after adding selected members.

• If you want to add a longer description of the distribution list, click the Notes tab, and then type the text.

• Click Save and Close.

To Add a name to a personal distribution list once it is created:
 

• Click Contacts

• Open the distribution list in your Contacts folder.

• Do one of the following:
  
  To add an address from an address book or a contact folder, click Select Members.
  
  To add an address that is not in a contact folder or an address book, click Add New.

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What do I do if I have no names in my address book?


Make sure Show Names from the: has Global Address List selected.

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Why do I get an email in my inbox that states Mail Administrator / Mail System Error - Returned Mail?

This email message is returned to the sender when the email address is incorrect or does not exist.

In this case you will need to check the email address format or check with the person to whom you are sending this email and ensure that the email address is correct.

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Network Issues
 

I cannot see my G: Drive what do I do?

The G: Drive has been changed to Public on O: drive.
If the O: drive cannot be seen it needs to be re-mapped. To do so follow these steps:

• Right click the My Computer icon on the desktop

• Left click and select Map Network Drive

• Choose O: from the drop down menu next to Drive:

• In the Folder field type \\orion\public

• Check the box next to Reconnect at login

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How do I release and renew the IP address?

In Windows 98/95:

Click on Start > Run. A Run dialog box will appear.
In the Open: field type winipcfg
Click ok. This will open the IP configuration utility.
In the Field Adapter Type use the pull down arrow and chose the Ethernet adapter. (It is usually a 3com, or Intel adapter.)
Click on Release
Click Renew
Click OK.
Reboot and logon as you normally do.

For Windows 2000 users you will need to:

Click on Start > Run. A Run dialog box will come up.
Type cmd into the Open: field.
A window will appear with a flashing cursor. At the cursor type ipconfig /release.
Hit your Enter key.
At the flashing cursor type ipconfig /renew. The computer will now receive an IP address.
Type exit at the flashing cursor. This will close the window.
Reboot and logon as you normally do.

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When I log in to my computer I receive the error "No Domain Server Available".
What should I do?

Usually 2 things cause this error, the network cable is unplugged, or the computer has an invalid IP address. To resolve this issue you will need to do the following.

First click OK to the error message
Continue until your Windows desktop comes up.
Now you will need to release and renew the IP address.

In Windows 98/95:

Click on Start > Run. A Run dialog box will appear.
In the Open: field type Winipcfg
Click ok. This will open the IP configuration utility.
In the Field Adapter Type use the pull down arrow and chose the Ethernet adapter. (It is usually a 3com, or Intel adapter.)
Click on Release
Click Renew
Click OK.
Reboot and logon as you normally do.

For Windows 2000 users you will need to:

Click on Start > Run. A Run dialog box will come up.
Type cmd into the Open: field.
A window will appear with a flashing cursor. At the cursor type ipconfig /release.
Hit your Enter key.
At the flashing cursor type ipconfig /renew. The computer will now receive an IP address.
Type exit at the flashing cursor. This will close the window.
Reboot and logon as you normally do.
To check the Network cable you must have access to the backside of your computer. At the back of the computer you will see a gray or white cable that is larger than a telephone cable and has a jack on the end that is quite a bit larger than a regular phone jack. (But it looks similar.)

Where this jack plugs into the computer there should be a flashing light next to it, if the light is not flashing or on, then the network adapter is not receiving a signal from the network. To resolve this you will need to unplug and re-plug the cable into the back of the computer and also into the outlet at the wall.

If the light does not come on, and you cannot log onto the network then call the OIT Help desk at extension 8678.