Frequently Ask Questions
Blackbord
1. What is Blackboard?
Blackboard 6 is a learning management tool. It is basically a course website template containing many interactive, web-based features.
2. Whom should I contact if I would like to have a Blackboard account?
The first step is to obtain a user security account established through the Office of Information Technology (Authorization Form) . In Section III of the form, make sure the box “Other” is checked and that the word “Blackboard” is entered on the blank line. Fax completed form to OIT Helpdesk
(823-8117).
Contact the Office of eLearning
(LBB Library Ste. 323, telephone: 823-8066, email: elearning@nsu.edu )
3. How do I have a course created in Blackboard?
NO REQUEST NEEDED For FULLY ONLINE courses that already EXIST in Blackboard, NO REQUEST for new course-sites is required: Course-sites for Sections 90, 91, and 92 have been created by Blackboard eLearning Technical Support Coordinator in accordance with data in COLLEAGUE (Student Information System).
ELECTRONIC REQUEST procedure for BLENDED Courses (face-to-face and online)
(No more paper forms to fax, or to hand-carry, or send via campus mail)
1. Required information for course-site request will be provided by the School Technology Coordinator (see list of names below) to each instructor;
2.Instructors submit completed course request information to School Technology Coordinator;
3. School Technology Coordinator (a) validates submission adherence to format, (b) aggregates request for Department Heads and Dean, and (c) forwards this information to Iris Wang, Blackboard eLearning Technical Support Coordinator (courtesy copy will be provided to Office of eLearning).
4.Confirmation of course-site creation will be provided by Blackboard eLearning Technical Support Coordinator to School Technology Coordinators.
How to report Blackboard issues: guidelines for faculty and students
1. Reset password for Blackboard login user account:Please call OIT Help Desk at 823-8678 or call Lab PC Technicians at 823-8592.
2. If you have any other Blackboard questions or issues, please use any of the following options:
• Call OIT Help Desk at 823-8678
• Call Blackboard Help at 823-2753
• Send Email to Blackboard Help at blackboardhelp@nsu.edu
Please have the following information ready when you call or send email:
• Last name and first name
• Blackboard login user name
• Course ID with section number
• Contact information (telephone number and NSU email address)
• Brief description of the problem you encountered
How do I manage my Blackboard course?
A. STUDENT ENROLLMENT
• Sec. 90 (fully Online) courses – On the first day of a new semester, students whose names appear on course section rosters in COLLEAGUE are entered in Blackboard course roster by the Blackboard eLearning Technical Support Coordinator. After classes begin, students who “ADD” the course are also enrolled by the course instructor.
NOTE: Students who do not appear on COLLEAGE roster (“DROP”) are removed from Blackboard course roster by the instructor; especially important because of fluctuations during the ADD/Drop period.
• Other Sections (Blended courses) – the instructor is responsible for enrolling and removing students in course sections other than Sec 90 (face-to-face plus Blackboard).
• Students with “Drop” status –these students are “removed” by the instructor only; the remove user function is in the control panel . . . Blackboard Coordinator does not perform this task.
• ADDING COURSE CONTENT
Copy Course Materials from the previous semester to new semester
Course instructor uses Course Copy function to do it, which is located under Course Options of Control Panel. Please see the attached instructions for Course Copy .
C. COURSE AVAILABILITY
All Sec. 90, 91 and 92 course-sites are UNAVAILABLE (by default) . . . this means that students cannot access the course-site.
1. How to know for sure that the course is available:
Use your faculty/student login to see what the student sees. Each of you has a faculty/student account in Blackboard. Follow these steps:
Username (fs + NSU email account) For example : John Doe will be fsjdoe
Password (NSU email account+$0326) For example: jdoe$0326
After first login to Blackboard, you can change the password by going to My Institution -> Personal Information under Tools -> Change Password.
2. How to make course available:
Control Panel à Course Options à Settings à Course availability à click “Yes” and submit.
3. No course with old dates showing of postings, interactions, discussions should be made available!
Again . . . Do not make courses available that have old dates showing.
This applies to the following areas especially:
• announcements
• assignments
• discussion board items
Correct dates to reflect current semester (either delete dates, or re-enter information to update), then make course available.
eLearning
1. What is elearning?
Any learning that utilizes a network (LAN, WAN or Internet) for delivery, interaction, or facilitation. This would include distributed learning, distance learning (other than pure correspondence), CBT delivered over a network, and WBT. Can be synchronous, asynchronous, instructor-led or computer-based or a combination.
2. How can I get more information about elearning at NSU?
The Office of eLearning at NSU provides information and services to distance learning instructors and students. If you are an instructor and have course development questions, or if you would just like to learn more about elearning, contact the Office directly. For more information, visit www.nsu.edu/elearning
3. How can I get help developing and teaching an online course at NSU?
Contact the Office of eLearning. We can help you with technological, and design issues. For more information, visit www.nsu.edu/elearning
Software
1. Who can help me learn how to use the software I want to use in my course?
Yes. The Office of eLearning will be happy to help you. Contact 757-823-8066 to get more information.
2. I need software for my course. Where do I go?
If the Office of eLearning has what you need, we will be happy to help you. Contact 757-8066 to get more information.
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