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PARENT SURVEY

*  Required Fields  

  * 1.  Please rate the customer service experienced from the following offices:  

  SERVICE RATING
  a. Admissions   Excellent   Good   Fair   Poor   Not Applicable
  b. Registrar   Excellent   Good   Fair   Poor   Not Applicable
  c. Financial Aid   Excellent   Good   Fair   Poor   Not Applicable
  d. Student Accounts   Excellent   Good   Fair   Poor   Not Applicable

  * 2.  Please rate your overall experience with the following offices:  

  SERVICE RATING
  a. Admissions   Excellent   Good   Fair   Poor   Not Applicable
  b. Registrar   Excellent   Good   Fair   Poor   Not Applicable
  c. Financial Aid   Excellent   Good   Fair   Poor   Not Applicable
  d. Student Accounts   Excellent   Good   Fair   Poor   Not Applicable

  * 3.  Are you aware of Norfolk State University's Customer Care Office?  

    Yes   No

  * 4.  Have you read "Staying Connected", the newsletter designed for parents/guardians located on the Customer Care website?  

    Yes   No

  * 5.  How often do you visit Norfolk State University's website?
      

    Daily   Weekly   Monthly   Not at all

  * 6.  Do you feel that NSU offers clear and concise information regarding its processes and procedures?
      

    Yes   No

        If not, please indicate which policies and/or procedures are not clear and concise.

           

 * 7.  Do you visit the campus for any activities?       

    Yes   No

  * 8.  If so, how often per semester?        

    Once   Twice   More than twice  

  * 9.  If you had to choose a college for your student again, would NSU be the choice?
      

    Yes   No

  * 10.  How pleased are you with your student's overall experience at NSU?
      

    Very Pleased   Pleased   Somewhat Pleased   Not Pleased

      11.  Please list any suggestions to improve service delivery.

           

  * 12.  Tell us about your student:

  a) Classification   FR        SO        JR        SR     
  b) Initial Entry to NSU   Transfer        Freshman     
  c) Domicile Status   In-state        Out-of-state     
  d) Gender   Male        Female     
  e) Housing Arrangement   Commuter Student        On-campus     

 

 

 
 
 
 
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