Customer Care

About NSU Customer Care

Michelle Marable, Director of Customer Care and New Student Orientation

A Customer Care Center has been established to ensure the highest level of satisfaction possible to constituents. Concerns and complaints are investigated by working with campus officials and appropriate resolution is provided. Students, parents, and other concerned persons are counseled regarding university policies and procedures, and students are instructed on available web technologies to support their success. The Director of Customer Care serves as a student advocate to ensure that reoccurring concerns that impact retention are brought to management’s attention. Ensuring the highest level of satisfaction possible is paramount.