Email: clientservices@nsu.edu  -  Phone: (757) 823-8678

Please have the following information available before you contact the Client Services:

-  What is the telephone extension you are calling from??
-  What is the NSU# and serial number on CPU you are having issues with?
-  Write down the error message, if you have one.
-  How long of a timeframe is your computer freezing, lagging or etc..?

-  If it is a system or software issue, which system/software is it?

-  If it is hardware issues please provide the model number of the failing device.

Students Experiencing Problems

If you should experience any problems logging into your account, please visit one of the OIT-managed computer laboratories in the University Library, Brown Memorial Hall, the Wood Sciences Building, or the Spartan Station Mall for assistance.

Prepare to show either the University identification card or other picture identification in order to receive assistance & access account..

Faculty and Staff New Accounts

To request a new account download the Resource Authorization Request Form and the related Information Security Access Agreement Form under OIT Forms. Fax the completed forms to OIT Client Services (823-8117).

Office of Information Technologies Policies

WIFI
Faculty and Staff must deliver their laptops to OIT Client Services for WiFi configuration located in the Marie V. McDemmond Center for Applied Research (Room 103C).

Before laptops can be configured the following requirements must be met:

- Must have current Microsoft Operating System Updates
- Active Antivirus Software  / Active Anti Spyware Software (recommended)
-  Virtual Wireless Configuration
- NSU Wifi Website

WIFI
Students must contact the helpdesk to make an appointment (Phone: 757-823-8678) for WiFi configuration for their laptops.

Before laptops can be configured the following requirements must be met:

- Must have current Microsoft Operating System Updates
- Active Antivirus Software  / Active Anti Spyware Software (recommended)
-  Virtual Wireless Configuration

More Information on Wireless:

- NSU Wifi Website

Faculty/Staff

You can reset your password if you have established your profile at http://mypass.nsu.edu

If you do not have a profile established and you do not remember your password, please call Client Services at 823-8678.


Students

If you are new student and do not know your ID and Password, please visit http://www.nsu.edu/studentlookup  for assistance.

If you are a returning student and have a profile setup and need to reset your password, please visit http://mypass.nsu.edu  for assistance.

If you are returning student and do not remember your password, please contact Client Services at 823-8678.

To Access Webmail

The link for Webmail is on the NSU Homepage (top) http://www.nsu.edu/webmail .

Faculty/Staff

- Click on ‘Faculty/Staff Webmail Login
- User Name: Enter your user name in this space
- Password: Enter your network password

Students

- Outlook Live is available from the http://www.nsu.edu/webmail  web page.
- Click on “Outlook Live login”
- Read the FAQS if you are logging into Outlook Live for the first time.

- If you are a first time user, you will need to set up your profile. (read the FAQs).

- Contact the Spartan Email Team at:  spartanemail@nsu.edu if you need support.

 

Email: clientservices@nsu.edu  -  Phone: (757) 823-8678

OIT Client Services Staff:

Robin Price, Technology Services Support Manager
Portia M. Dinger, Sr. Client Services IT Specialist
Monique Cabiness, Client Services IT Specialists
Larry B. Williams, Sr. PC Tech Support IT Specialist
Devonson H. Goodwin, Sr. PC Tech Support IT Specialist

OIT Client Services, Norfolk State University

700 Park Avenue
Norfolk, Virginia 23504
Campus Mail: OIT, Attn: Client Services
141 Marie V. McDemmond Center for Applied Research, Room 103C


Ph: (757) 823-8678 //  Fax: (757) 823-8117 // clientservices@nsu.edu 

Email: clientservices@nsu.edu  -  Phone: (757) 823-8678

Student ID Lookup:

If you need assistance obtaining your Outlook Live email address, try the Student ID Lookup. This will display your username for: SpartanShield, Outlook Live email, Blackboard & NSU LAN.

- Client Services Brochure

    - Resource Authorization Request / OIT Request Form & Information Security Access Agreement