Email: clientservices@nsu.edu  - Phone: (757) 823-8678

Please have the following information available before you contact the Client Services:

 - What is the telephone extension you are calling from??
- What is the NSU# and serial number on CPU you are having issues with?
- Write down the error message, if you have one.
- How long of a timeframe is your computer freezing, lagging or etc..?
- If it is a system or software issue, which system/software is it?
- If it is hardware issues please provide the model number of the failing device.

NOTE: Personal laptop or media device non NSU configuration, technical issues, any 3rd party Software and/or Applications, and peripherals are not supported by NSU Office of Information Technology.

Students Experiencing Problems

If you should experience any problems logging into your account, please visit one of the OIT-managed computer laboratories in the University Library, Brown Memorial Hall, or the Wood Sciences Building for assistance. Prepare to show either the University identification card or other picture identification in order to receive assistance & access account.

Faculty and Staff New Accounts

To request a new account download the Resource Authorization Request Form and the related Information Security Access Agreement Form under OIT Forms. Complete the online Security Awareness Training  and forward certificate and the completed forms to Human Resources.   Office of Information Technologies Policies

WIFI
For NSU WiFi configuration, please visit - - http://www.nsu.edu/wifi 

For further assistance with NSU WIFI configuration:  Faculty/Staff must bring their laptop or media device at the Marie V. McDemmond Center for Applied Research (Room 103C).

Before laptops can be configured the following requirements must be met:

- Must have current Microsoft Operating System Updates
- Active Antivirus Software / Active Anti Spyware Software (recommended)
- Virtual Wireless Configuration

WIFI
For NSU WiFi configuration, please visit - - http://www.nsu.edu/wifi 

For further assistance with NSU WIFI configuration: Students must bring their laptop or media device at the following

OIT managed computer laboratories: University Library, Brown Memorial, Hall A Wing Room 201 or 202, Woods Science Building Room 107

Prepare to show either the University identification card or other picture identification in order to receive assistance & access account.

Before laptops can be configured the following requirements must be met:

- Must have current Microsoft Operating System Updates
- Active Antivirus Software / Active Anti Spyware Software (recommended)
- Virtual Wireless Configuration

Faculty/Staff/Students

You can reset your password if you have established your profile at http://mypass.nsu.edu 

If you do not have a profile established and you do not remember your password, please contact Email: clientservices@nsu.edu  - Phone: (757) 823-8678.

Students

If you are new student and do not know your ID and Password, please visit http://www.nsu.edu/studentlookup  for assistance.

To Access Webmail

The link for Webmail is on the NSU Homepage (top) http://www.nsu.edu/webmail  .

Faculty/Staff

- Click on ‘Faculty/Staff Webmail Login
- User Name: Enter your user name in this space
- Password: Enter your network password

Students
- Outlook Live is available from the http://www.nsu.edu/webmail  web page.
- Click on “Outlook Live login” - Read the FAQS if you are logging into Outlook Live for the first time.
- If you are a first time user, you will need to set up your profile. (read the FAQs).
- Contact Email: clientservices@nsu.edu  - Phone: (757) 823-8678.
 

Email: clientservices@nsu.edu  - Phone: (757) 823-8678

OIT Client Services Staff:

Robin Price, IT Manager, Client Technical Support Service
Portia M. Dinger, Sr. Client Services IT Specialist
Monique Cabiness, Client Services IT Specialists
Larry B. Williams, Sr. PC Tech Support IT Specialist
Devonson H. Goodwin, Sr. PC Tech Support IT Specialist

OIT Client Services, Norfolk State University

700 Park Avenue
Norfolk, Virginia 23504
Campus Mail: OIT, Attn: Client Services
141 Marie V. McDemmond Center for Applied Research, Room 103C

Ph: (757) 823-8678 // Fax: (757) 823-8117 // clientservices@nsu.edu 

Email: clientservices@nsu.edu  -  Phone: (757) 823-8678

Student ID Lookup:

If you need assistance obtaining your Outlook Live email address, try the Student ID Lookup. This will display your username for: SpartanShield, Outlook Live email, Blackboard & NSU LAN.

- Client Services Brochure

    - Resource Authorization Request / OIT Request Form & Information Security Access Agreement