Setting Up a NSU Website

Note: A few forms are on the Web Services Secure site, please login using your NSU Userid/Password if you are accessing ON campus. If OFF campus please use your NSU email address/password.

Website Ownership

1. You must be NSU Faculty or Staff

2. Check to see who might already own or previously own the specific website in question > WCM Editor and Contributor Listing

3. If you are the Department Head, please fill out this form:  WCM Editor Reassignment Request Form

4. If you are requesting a NEW NSU Website, please contact Communications and Marketing.

5. Fax the form to x2128 > Attn:  NSU Webmaster

Processes

1. The NSU Webmaster will schedule an orientation/training for you to learn the WCM (Web Content Management) System.

2. Once you have successfully completed training, your site will be added to the WCM and you will be given permissions to begin editing.

Sending Edits

1. NO website edit requests will be made over the phone, this includes small tweaks. We must have this documentation for our ticket system. Send to:  website@nsu.edu.

Miscellaneous

Surveys/Forms

IF you want an online form (Survey, Registration or Contact Form), please contact Ezaz Zahir at ezahir@nsu.edu.

NSU Main Website

Contact Communications & Marketing for displaying items on the main page of the NSU Website and/or the Spartan E-Daily.

Website Edit Requests

Instructions

WCM Editor & Contributor

In order to make a request you need to be an assigned WCM Editor and/or Contributor -  WCM Editor and Contributor Listing.  See Web Site Editing for more information.

Tickets

Tickets are ONLY placed by NSU Web Services. Do not open your own ticket.  Once Web Services receives your request, They will review it and send back an email indicating they have received your request and there is a ticket now open and in queue.

Currently we are implementing a WCM (Web Content Management) System. Once this has been rolled out, Editors and Contributors will be responsible for their own websites edits.

Making Edit Requests

Send all requests to website@nsu.edu. It is required that for each change, you submit the related link/website page address, denote if it is an addition/change/deletion, and any information directly relating to the edits. If you do not include these three items, the request will be returned and no action will be taken on this request until the required information is provided. Our return email will indicate what information we need in order to proceed. Please remember, this slows down the editing processes, so it is vital you submit your requests with all of the necessary information for the ticket.

Turn Around Time

When we receive each request we review to ensure ALL of the required information is attached to the request (link/website address of changes, if it is a change/addition/deletion, and any pertinent instructions.)

We then open the ticket, notify you and the ticket goes into a queue. Turn around time is typically 24-48 hours, however this would depend upon how many edits were send as well as the length of the existing ticket queue. Please DO NOT resend requests.

Workflow

1. Editor and Contributors submit the changes via email to website@nsu.edu

2. The NSU Webmaster will receive the email and open a ticket, and send back an acknowledgement to the user via the website@nsu.edu email.

3. Once this has been completed the requestor is notified and the ticket closed.

The Web Team

- NSU Webmaster

The NSU Website is made up of well over 260+ websites, an Intranet and Web Services manages the Client Side of SharePoint.

Emailing Requests

All requests are emailed to:  website@nsu.edu.  If you have CD's of photos or documents that will not fit within an email , I will need you to email me with the instructions and that you are sending the CD via campus mail to:  NSU Webmaster, MCAR 401B.

NSU Website Policies & Best Practices

NSU Web Services Best Practices

All NSU Faculty/Staff & Students that have a website that uses the nsu.edu domain are required to be in compliance with the NSU Web Services Best Practices, as well as State and Federal Policy & Law.

Compliance Guide

One available resource is the NSU Web Services Guide to Federal, State and NSU Website Requirements. You can find this listing on the secure site or click here. This document is for NSU Content Managers & Editors to assist them in understanding how to remain in compliance with applicable federal, state and local policy, guidelines and legislation.

Secure Site Access

More information relating to NSU Web Services Policies & Best Practices is located on the NSU Web Services secure site. The link is on the left navigation.

On campus > NSU userid/password // Off campus > NSU email address/password